Support
Talk to the Nalpay team
Tell us what you were trying to do and include the Nalpay request or payment identifier when you have one. That lets us find the exact event without asking for card details.
The fastest routes
- Account, verification or settlement question: email the team.
- API or webhook question: start with the developer documentation and include Nalpay-Request-Id when contacting us.
- Possible service interruption: check the live health endpoint before retrying.
Never send card details
Do not email or paste a full card number, security code, password, secret API key or webhook secret. A payment ID, request ID or the last four card digits is enough for support.